Reimagining Aged Care:
A Clear Path to Support & Services
Summary
Context
Uniting New South Wales ACT needed to respond to upcoming legislative changes in the aged care sector. Over a short engagement, I developed a prototype to demonstrate how an application could provide transparent billing, financial management, and service booking capabilities for Home and Community Care (HACC) packages.
Project Brief
Validate early concepts for an aged care home-care package application under new legislative requirements
Improve transparency of billing and finances around government- funded home care packages
Enable easier service booking for older Australians receiving in-home support
Client
Graincorp
My role
Rapid Prototyping: Created an interactive prototype to showcase core concepts to Uniting’s leadership team
UX Research: Investigated the existing flow of home care package allocations and financial tracking, focusing on user-friendly transparency
Conceptual Design: Designed key screens for billing, booking, and compliance to align with upcoming regulations in aged care
Timeline
3 weeks
Outcomes
Leadership Approval: The prototype served as a catalyst for high-level buy-in, paving the way for a larger implementation project
Clarity in Billing: Highlighted how home care package funding could be displayed for older Australians and their families
Foundation for Service Booking: Demonstrated how users could easily schedule in-home support services, meeting HACC guidelines
Approach
Context & Constraints
Upon joining Uniting, I discovered strict timelines driven by new legislative changes in aged care. This meant the prototype had to demonstrate compliance and user value simultaneously. I began by mapping HACC requirements and discussing pain points with internal experts.
User-Centric Exploration
Even in a short timeframe, I conducted brief user research to understand how billing confusion and scheduling complexity impacted older adults. Using these insights, I drafted initial sketches showing how a consolidated dashboard could bring transparency to finances and daily service appointments.
Rapid Prototype Creation
Next, I built a clickable prototype focusing on two critical areas: Home Care Package Finances (showing government-funded contributions, remaining balances, and transaction histories) and Service Booking (where users could request in-home services or reschedule existing ones). Clean, intuitive layouts helped leadership quickly grasp the concept’s potential.
