Graincorp are “a leading Agribusiness and processing company that has partnered with growers and producers for more than 100 years, to connect them with domestic and international customers”.
Initially the brief was to create designs and prototypes for two warehouse processes that Graincorp carried out in their West Footscray warehouse.
I convinced the team that there needed to be a better understanding and mapping of the processes, so that not only I understood them, but that the end users - the warehouse
I was brought on for a 3 month contract to assist with the UI design of a multi-device Android application build with SAP that:
This was carried out in May-July 2020, in the first few months of the initial COVID-19 pandemic.
I designed an SAP application for two specialised mobile devices:
Both devices were running on Android, and had barcode scanners to scan product pallets.
The first week of the contract I spent onboarding, as well as building a rough week to week project plan.
I interviewed 3 warehouse forklift operators, 3 Team Leads and one back office accounting staff member in order to understand what the current processes were, as well as understanding what this might translate to in a new process that is within an app.
The findings of these interviews informed the user journey mapping of two main processes:
Due to the fact that we had to conduct these sessions remotely, I used screen shared and printed out floorplans of the factory for them to talk through the different stages of their processes.
After interviewing all stakeholders, I mapped the two main user journeys to ensure that I fully understood what was supposed to happen on the factory floor.
Following this, I presented the mappings to all stakeholders to ensure I had everything correct before we progressed onto the next stage
Utilising the SAP Fiori design system, I wireframed and designed all screens for the MobileDemand tablet and Zebra mobile handheld devices. Design was carried out in Sketch, prototyping in Invision
After creating a usability testing plan, which was reviewed by the Head of UX, I carried out 3 remote usability testing sessions with warehouse staff in order to fine tune the UI. These resulted in minimal changes around labelling of input fields.
An engineering lead, the Head of UX, and the Project Manager were all present for the final design review where designs and flows were presented.
All files were also presented and handed over in a zip - including:
The engineering team then started work, and three weeks later I was asked to return to assist with more handover work and some minimal UI clean up work.
